FAQ - Those Frequently Asked Questions...

After much deliberation and time Rachael settled on the business name 'Mix & Munch' as in all classes we mix ingredients together may that be for Focaccia, the tasty ingredients of Chicken enchiladas or an Autumnal crumble topping and in mostly all classes we eat together. For the 6-12 and SKC classes we cook and then eat lunch/supper together and leftovers (if you are lucky!) are bought home and for Pre-School classes whilst what we make is taken home we always have a snack and tasting time when we taste foods from around the world. For our older classes what is made is bought home but there is always a snack available that is from the area of the world that we are focusing on each week...so its Poppadums & Mango chutney for India or Tortillas & Salsa for Mexico. Also a key idea behind Mix & Munch is the idea of "tasting the world" exploring world foods together - Mixing up foods and ideas, experimenting, bringing different cultures, different ages together through the world of food. So at Mix & Munch we Mix & Munch together around the world.

For our Pre-school classes the maximum number of little cooks is 9. There is just one teacher in this class which manages the cooking and snack time once parents have helped their own children with the craft activity at the beginning (normally for the first 10 minutes). For our 6-12 year classes & Saturday Kitchen Club (SKC) classes, there is a main teacher and always a helper the maximum number of cooks is 13. For the 12-14 and 12-15 year old after-school clubs there is a main teacher for up to 6 children and an additional helper with more than 6 children. All classes have a trained first-aider and a complete and annually checked first-aid kit. A list of parents numbers is available at all the classes that parents do not attend in case of an emergency.

A key consideration at Mix & Munch is to keep the cooks safe and therefore before any booking is paid for a few questions asking about allergies are given to complete. If an allergy has been mentioned Mix & Munch may contact the parents to obtain more information on the severity of the allergy or any background history. This is to keep everyone safe and happy. If the cook has been presribed an epi-pen this must be bought to the class and given to the teachers upon arrival. The questions on allergies are asked each time a booking is made although once you are logged on as a user on the website the information will be kept for the next time you make a booking. If for some reason your child develops any kind of allergy you must notify Mix & Munch immediatley for any classes that they are planning to alttend. A list of possible allergies are in the attachment above. Although additional any allergy to any pet should be noted too.

Mix & Munch Ltd – Privacy Policy What type of information does Mix & Munch (M&M) collect? When you sign up your little or big cook to do a cooking class, M&M will need only the parents name, address, email & phone number (and carers number), the name and age of the cooks and whether the cook has any food allergies. When you sign up as a member your credit or debit card information will be collected and saved. This is all held securely by WIX which has its own firewalls and payment systems. WIX may use software tools to measure and collect session information, including page response times, length of visits to certain pages, how you found the www.mixandmunch.com website page (directly or via a social media platform), interaction information and methods used to browse away from the page. How does M&M collect information? When you conduct a transaction on our website (such as signing up to a cooking class, when you send a message through a contact form or when you subscribe to the newsletter) or if your child has attended a party or class before, as part of the process, we collect the personal information that you give us such as your name, address, phone number and email address. Why does M&M collect such personal information? We only collect any personal information (PI), for example, email addresses for M&M marketing campaigns, any classes that might be of interest etc – when we email directly. No information is passed onto any third party unless we have your permission or are required by law to do so. We are committed to protecting and respecting your privacy and we fully endorse and adhere to the requirements of the General Data Protection Regulations that replace the Principles of the UK Data Protection Act 1998. The new regulations come into place 25/05/18. Information such as whether your children have any allergies, DOB, name etc is to ensure that we run the cooking classes in the safest and healthiest way possible for all the cooks and the teachers. It is also needed to comply with insurance purposes and current Covid restrictions. How does M&M store, use, share and disclose site visitors' personal information? Mix & Munch Ltd’s website is available on the hosting company Wix.com platform and database hosting company Mailchimp. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Both Wix and Mailchimp use security measures to protect against the loss, misuse, and alteration of any information. The information is stored in a database in a secure environment at their data/hosting centres. Wix.com collects statistical data about our users' browsing behaviour, the type of devices and software being used by them and their geographical location. Statistical information is only used by us to understand user behaviour, to provide a better service and to customise our website accordingly. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. How does M&M communicate with its site visitors? Mix & Munch may contact you to notify you regarding your class bookings or if there are any class changes or if there are any new classes that might be suitable for your cooks. We would firstly contact you via email and then if there was no response and there was an issue such as a cancellation or change of a class, we would ring you or WhatsApp you. We will never send any information through the post. Your address is collected only so that we know the local areas where our cooks are travelling from to attend our classes and what areas have heard about M&M! How does M&M use cookies and other tracking tools? Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the website owners. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org. Mix & Munch does use essential cookies, as it uses Wix Booking Services. So that you can easily see our content and follow us on social media websites, we include social media sharing buttons on our website which will also use cookies. Our website uses Google Analytics to collect statistical data. These cookies help us to provide you with the best experience and also allows us to continually improve our website by providing us with information about how users interact with our site, for example the number of visitors to the site, the pages they visit and the length of time they spend on the site. The cookies do not collect information that identifies a user and all information is aggregated and is therefore anonymous. To opt out of being tracked by Google Analytics across all websites please visit http://tools.google.com/dlpage/gaoptout. How can M&M site visitors withdraw their consent? If you would like a copy of the information held on you please contact us at hello@mixandmunch.com. If you believe that any information we are holding about you is incorrect or incomplete, please contact us here as soon as possible. We will promptly correct any information found to be incorrect. If you are a previous customer and no longer wish for us to hold your personal information or receive any marketing information from us, please contact us at hello@mixandmunch.com or phone Rachael on 07989 346084.Each mailshot that is sent out on the bottom of the email makes it clear that if you wish to opt out of any M&M emails or marketing to contact us asap and we will remove you from the mailshot going forward. Privacy policy updates We reserve the right to modify this privacy policy at any time and the policy will be reviewed frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect and how we use it. GDPR Mix & Munch Ltd is registered with the ICO which is the Independent Commissioners Office which is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. Mix & Munch Ltd Southfields SW18 5QX 07989 346084 hello@mixandmunch.com July 2021

Mix & Munch Ltd – COVID Policy For our Pre-School Cooking Classes (since June 2020). The COVID guidelines we continue to have in place: All little cooks and parents/carers to access the class through the side back gate. Hand washing of all little cooks and parents/carers upon arrival and also again before cooking (for the cooks). There will be no shared towel only kitchen roll for drying hands on which can be disposed off in the bin. Sanitiser available at all times. All surfaces, toilet seats, handles, sink etc will be bleached before each class. Try not to bring anything additional to the class – to minimise outside infection. If your little cook or anyone in your household has any of the 4 key Covid symptoms (cough, temperature or loss of taste or smell) at least 24 hours before the class please can you let me know and keep your little cook at home. If your little cook is ill up to a week after the class and has a positive Covid result please let me know. Track & Trace system in place – I keep a register for all my classes. Try to avoid use of public transport (staff and guests). Parents/cares to wear a mask whilst attending the class whilst inside. Parents/carers encouraged to sit in the garden during the class. For our 6-12 Year old Holiday Cooking Classes, Saturday Kitchen Club (SKC) and Birthday Parties The COVID guidelines we continue to have in place: Face masks to be worn by parents/carers when cooks are picked up and dropped off Parents/carers to come to the back door on pick-up, we will bring your cook (s) out Parents/carers who are picking up and dropping off cooks should try and avoid interacting with other parents, making pick up and drop off relatively quickly and keep to the 2m rule as much as possible Do not bring anything to the class – we will provide all the cooks with cups for water and all the aprons etc All cooks to access the class through the side gate Hand washing of all cooks upon arrival and also again before cooking There will be no shared towel only kitchen roll for drying hands on which can be disposed off in the bin. Sanitiser available at all times All surfaces, toilet seats, handles, sink etc will be thoroughly cleaned before each class All recipes, aprons, food, take-away containers etc are provided to minimise outside infection. If your cook or anyone in your household has any of the 4 key Covid symptoms (cough, temperature or loss of taste or smell) at least 24 hours before the class please can you let me know and keep your cook at home. If your cook is ill up to a week after the class and has a positive Covid result please let me know. Track & Trace system in place – I keep a register for all my classes None of my family or my assistants use public-transport For our 11-15/12-14 After-School Classes The COVID guidelines we continue to have in place: Face masks to be worn during the class by the cooks apart from if they eat or are drinking during the snack time Cooks will immediately go and wash their hands when arriving at the venue and again before cooking (10 minutes later after a health & safety talk Nothing needs to be bought to the class – we will provide the cooks with cups for water, snack and all the aprons, food, utensils, take-away containers. All cooks to access the class through the side gate There will be no shared towel for hand washing only kitchen roll for drying hands on which can be disposed off in the bin. Sanitiser available at all times. All surfaces, toilet seats, handles, sink etc will be bleached before each class If your child or anyone in your household has any of the 4 key Covid symptoms (cough, temperature or loss of taste or smell) at least 24 hours before the class please can you let me know and keep your child at home. If your child is ill up to a week after the class and has a positive Covid result please let me know asap. Track & Trace system in place – I keep a register for all my classes None of my family or my assistants use public-transport. July 2021

These are detailed below depending on which class you are looking or have booked for ? For our Cooking Courses (Pre-School Term classes and After-School Cooking Classes 12-14 and 11-15 year olds) These courses are booked for the term and if a class is missed for some reason a refund will not be given. If a space is available in another class a cook is welcome to do a “catch-up” class. If a cook decides not to participate in the course before the 12-week course has started, the booking can be cancelled and full refund given if notice has been given at least a week before the course is due to start. For our 6-12 Year old Holiday Cooking Classes and Saturday Kitchen Club (SKC) If 24 hours notice (until the start of the planned cooking class) is given to Mix & Munch that your cook cannot attend a one-off class (such as a 6-12 year old holiday Cooking Class or the SKC) due to illness/accident/unexpected family event a class refund can be given in the form of a full refund for booking the next class. A discount code will be sent to you for you to use against another 6-12 holiday cooking class/SKC class.If there are less than 24 hours notice given – Mix & Munch will aim to fill the place by contacting those on the waiting list, and if a replacement cook is found a refund will be given. If someone cannot be found to take the place the cost will be forfeited. For our Birthday Parties For a Mix & Munch Birthday Party a 50% deposit is required at least 3 weeks before the party and the balance 48 hours before the party starts. If a party is cancelled due to unforeseen circumstances within 24 hours of the start of the party the 50% cost will be refunded but the 50% deposit will be retained. September 2021