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FAQ - Those Frequently Asked Questions...
We can't wait to cook with your little or big cook, we love exploring food & flavours together.
Some of our policies are below but feel free to ask any more questions on the chat button and we will get back to you as soon as we can!
Why Mix & Munch ?After much deliberation and time Rachael settled on the business name 'Mix & Munch' as in all classes we mix ingredients together may that be for Focaccia, the tasty ingredients of Chicken enchiladas or an Autumnal crumble topping and in mostly all classes we eat together. For the 6-12 and SKC classes we cook and then eat lunch/supper together and leftovers (if you are lucky!) are bought home and for Pre-School classes whilst what we make is taken home we always have a snack and tasting time when we taste foods from around the world. For our older classes what is made is bought home but there is always a snack available that is from the area of the world that we are focusing on each week...so its Poppadums & Mango chutney for India or Tortillas & Salsa for Mexico. Also a key idea behind Mix & Munch is the idea of "tasting the world" exploring world foods together - Mixing up foods and ideas, experimenting, bringing different cultures, different ages together through the world of food. So at Mix & Munch we Mix & Munch together around the world.
How many Cooks are in the Mix & Munch classes ?For our Pre-school classes the maximum number of little cooks is 9. There is just one teacher in this class which manages the cooking and snack time once parents have helped their own children with the craft activity at the beginning (normally for the first 10 minutes). For our 6-12 year classes & Saturday Kitchen Club (SKC) classes, there is a main teacher and always a helper the maximum number of cooks is 13. For the 12-14 and 12-15 year old after-school clubs there is a main teacher for up to 6 children and an additional helper with more than 6 children. All classes have a trained first-aider and a complete and annually checked first-aid kit. A list of parents numbers is available at all the classes that parents do not attend in case of an emergency.
Can I have some more Information on the list of allergens ?A key consideration at Mix & Munch is to keep the cooks safe and therefore before any booking is paid for a few questions asking about allergies are given to complete. If an allergy has been mentioned Mix & Munch may contact the parents to obtain more information on the severity of the allergy or any background history. This is to keep everyone safe and happy. If the cook has been presribed an epi-pen this must be bought to the class and given to the teachers upon arrival. The questions on allergies are asked each time a booking is made although once you are logged on as a user on the website the information will be kept for the next time you make a booking. If for some reason your child develops any kind of allergy you must notify Mix & Munch immediatley for any classes that they are planning to alttend. A list of possible allergies are in the attachment above. Although additional any allergy to any pet should be noted too.
What's Mix & Munch's Covid Policy ?Mix & Munch Ltd – COVID Policy For our Pre-School Cooking Classes (since June 2020). The COVID guidelines we continue to have in place: All little cooks and parents/carers to access the class through the side back gate. Hand washing of all little cooks and parents/carers upon arrival and also again before cooking (for the cooks). There will be no shared towel only kitchen roll for drying hands on which can be disposed off in the bin. Sanitiser available at all times. All surfaces, toilet seats, handles, sink etc will be bleached before each class. Try not to bring anything additional to the class – to minimise outside infection. If your little cook or anyone in your household has any of the 4 key Covid symptoms (cough, temperature or loss of taste or smell) at least 24 hours before the class please can you let me know and keep your little cook at home. If your little cook is ill up to a week after the class and has a positive Covid result please let me know. Track & Trace system in place – I keep a register for all my classes. Try to avoid use of public transport (staff and guests). Parents/cares to wear a mask whilst attending the class whilst inside. Parents/carers encouraged to sit in the garden during the class. For our 6-12 Year old Holiday Cooking Classes, Saturday Kitchen Club (SKC) and Birthday Parties The COVID guidelines we continue to have in place: Face masks to be worn by parents/carers when cooks are picked up and dropped off Parents/carers to come to the back door on pick-up, we will bring your cook (s) out Parents/carers who are picking up and dropping off cooks should try and avoid interacting with other parents, making pick up and drop off relatively quickly and keep to the 2m rule as much as possible Do not bring anything to the class – we will provide all the cooks with cups for water and all the aprons etc All cooks to access the class through the side gate Hand washing of all cooks upon arrival and also again before cooking There will be no shared towel only kitchen roll for drying hands on which can be disposed off in the bin. Sanitiser available at all times All surfaces, toilet seats, handles, sink etc will be thoroughly cleaned before each class All recipes, aprons, food, take-away containers etc are provided to minimise outside infection. If your cook or anyone in your household has any of the 4 key Covid symptoms (cough, temperature or loss of taste or smell) at least 24 hours before the class please can you let me know and keep your cook at home. If your cook is ill up to a week after the class and has a positive Covid result please let me know. Track & Trace system in place – I keep a register for all my classes None of my family or my assistants use public-transport For our 11-15/12-14 After-School Classes The COVID guidelines we continue to have in place: Face masks to be worn during the class by the cooks apart from if they eat or are drinking during the snack time Cooks will immediately go and wash their hands when arriving at the venue and again before cooking (10 minutes later after a health & safety talk Nothing needs to be bought to the class – we will provide the cooks with cups for water, snack and all the aprons, food, utensils, take-away containers. All cooks to access the class through the side gate There will be no shared towel for hand washing only kitchen roll for drying hands on which can be disposed off in the bin. Sanitiser available at all times. All surfaces, toilet seats, handles, sink etc will be bleached before each class If your child or anyone in your household has any of the 4 key Covid symptoms (cough, temperature or loss of taste or smell) at least 24 hours before the class please can you let me know and keep your child at home. If your child is ill up to a week after the class and has a positive Covid result please let me know asap. Track & Trace system in place – I keep a register for all my classes None of my family or my assistants use public-transport. July 2021
What's Mix & Munch's Cancellation Policy ?These are detailed below depending on which class you are looking or have booked for ? For our Cooking Courses (Pre-School Term classes and After-School Cooking Classes 12-14 and 11-15 year olds) These courses are booked for the term and if a class is missed for some reason a refund will not be given. If a space is available in another class a cook is welcome to do a “catch-up” class. If a cook decides not to participate in the course before the 12-week course has started, the booking can be cancelled and full refund given if notice has been given at least a week before the course is due to start. For our 6-12 Year old Holiday Cooking Classes and Saturday Kitchen Club (SKC) If 24 hours notice (until the start of the planned cooking class) is given to Mix & Munch that your cook cannot attend a one-off class (such as a 6-12 year old holiday Cooking Class or the SKC) due to illness/accident/unexpected family event a class refund can be given in the form of a full refund for booking the next class. A discount code will be sent to you for you to use against another 6-12 holiday cooking class/SKC class.If there are less than 24 hours notice given – Mix & Munch will aim to fill the place by contacting those on the waiting list, and if a replacement cook is found a refund will be given. If someone cannot be found to take the place the cost will be forfeited. For our Birthday Parties For a Mix & Munch Birthday Party a 50% deposit is required at least 3 weeks before the party and the balance 48 hours before the party starts. If a party is cancelled due to unforeseen circumstances within 24 hours of the start of the party the 50% cost will be refunded but the 50% deposit will be retained. September 2021
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